At Diavont, we are dedicated to delivering your lab-grown diamond jewelry safely, securely, and on time. Please read our shipping policy to understand our timelines and process.
1. Order Processing
-Orders are processed within 2–3 business days after payment confirmation.
-Custom or made-to-order pieces may require additional processing time.
-We will contact you if there are any expected delays.
2. Shipping Timeline
-All orders will be shipped within 15 calendar days from the date of order confirmation.
-Delivery times may vary depending on product type, customization, and courier schedules.
3. Shipping Fees
-Singapore: Free standard shipping for all orders.
-International: $48 for Asia and $98 for rest of the world.
-Any applicable import duties or taxes are the customer’s responsibility.
4. Delivery
-Deliveries are made Monday to Friday, excluding public holidays.
-A signature may be required upon delivery for security.
-If you are unavailable, the courier will provide instructions for rescheduling.
5. Tracking
-Once shipped, you will receive an email with a tracking number and courier details.
-You can track your shipment online at any time.
6. Delays
-While we aim to meet the 15-day shipping commitment, delays may occur due to courier issues, customs, or peak seasons.
-We will keep you informed if there are significant changes.
7. Damaged or Lost Items
-All shipments are insured for their full value.
-If your order arrives damaged or is lost, please notify us within 48 hours of delivery (or expected delivery) so we can assist you.